Frequently Asked Questions

Question: Where does Newyorkcellphone ship too?
Answer: Newyorkcellphone.com only ships to the United States, Canada, Puerto Rico and the U.S. Virgin Islands at this time. Click here to read our complete shipping terms.

Question: Does Newyorkcellphone provide excellent customer service?
Answer: Click here to read what our customers have to say about us.

Question: Does Newyorkcellphone charge sales tax?
Answer: Newyorkcellphone.com only charges sales tax in the state of South Carolina which is 8%

Question: What is your refund policy?
Answer: Newyorkcellphone has a 14 day money back guarantee on all retail end user sales. Shipping and handling fees are non-refundable. Returning products must remain intact with original packaging. Original invoice must be included in the return package. Refunds will only be issued to the credit card used for original purchase. Click here for our refund policy and instructions.

Question: How long are your products guaranteed?
Answer: Newyorkcellphone has a 30 day warranty against manufacturer defects on all retail end user sales. We also have a one year replacement warranty on all premium leather cases, car chargers, travel chargers and belt holsters. Click here for our refund policy and instructions.

Question: How can I contact Newyorkcellphone.com?
Answer: Click here for our contact information.

Question: What are your shipping and handling charges?
Answer: Click here to see our shipping charges and delivery times!

Question: What methods of payment do you accept? Can I order thru the mail?
Answer: We accept Mastercard, Visa, American Express, Discover, Paypal and money orders sent to us via the post office. Click here for instructions on how to send us an order via the post office with a money order.

Question: Is my personal information safe with you?
Answer: Your personal information is completly safe with us and we will never sell your email address to anyone. We use Authorize.net to process all of our transactions, which is a world leader in the credit card processing industry. We have been doing this since 1999 and we have never had any breaches in security.