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If any of our items are received broken or break due to a defect within the first
30 days contact us by email at broken@newyorkcellphone.com
and we’ll remedy the situation.
In the rare chance that we have sent you an incorrect item
from what is shown on the invoice, contact us by email at mistake@newyorkcellphone.com and we’ll send you a return postage paid label along with the correct item on the invoice.
If there is an item that you just don’t like when you
receive it you can exchange it during the first 30 days as long as you keep the
packaging to return it in. Contact us by email at exchange@newyorkcellphone.com for approval and then just return the items you don’t like and your invoice at your expense and
we’ll return your new selected items with FREE
shipping via the post office!
If you have ordered items from us but suddenly switch your
phone within 30 days of placing your order we'll exchange the items for items that fit you new phone.
Just contact us by email at exchange@newyorkcellphone.com for approval and then just return the items you don’t like in their original packaging and your invoice at your expense and
we’ll return your new selected items with FREE
shipping via the post office!
You have 15 days from the date of your invoice to request a refund of your product(s). Please note that shipping and handling charges are not refundable. Please also note that if you received free shipping on your order and you return your item(s) for a refund that there will be a restocking fee of $5.99. Just contact us by email at refund@newyorkcellphone.com for approval and then just return the items you don’t like and your invoice at your expense and we’ll process your refund less any shipping or restocking fees once we receive it back! Newyorkcellphone reserves the right to apply a 20% restocking fee on returned orders of 50 dollars or more. .
Enclose your original invoice with the
items you are returning and put them back in the box you received them in, along with a detailed list of what you would
like us to exchange them for including the phone model that you need the item
for. Cut the return label out to put on the outside of your return box and send it back to us (The Post Office
is the cheapest way). You must have the invoice number filled in properly in the spot below and circle either refund or exchange for us to
process this return.
NEWYORKCELLPHONE REFUND OR EXCHANGE DEPT. |
Email Address________________________________ Phone Number ________________________________ |