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This sheet must accompany all returns and the mailing label below must be used on your return!
If any of our items break due to a defect within the first
30 days contact us by email at broken@newyorkcellphone.com
and we’ll remedy the situation. For all premium leather cases, car chargers, travel/home chargers and holsters that break
after 30 days we offer a one year warranty program. If the item broke due to a defect just send the item
back (along with your invoice) at
your expense along with a check for $5.99 to cover shipping and handling and
we’ll send the exact same item back out for free via the post office.
In the rare chance that we have sent you an incorrect item
from what is shown on the invoice, contact us by email at mistake@newyorkcellphone.com and we’ll send you a return postage paid
label along with the correct item on the invoice.
If there is an item that you just don’t like when you
receive it you can exchange it during the first 30 days as long as you keep the
packaging to return it in. Contact us by email at exchange@newyorkcellphone.com for approval and then just return the items you don’t like and your invoice at your expense and
we’ll return your new selected items with FREE
shipping via the post office!
If you have ordered items from us but suddenly switch your
phone within 30 days of placing your order we'll exchange the items for items that fit you new phone.
Just contact us by email at exchange@newyorkcellphone.com for approval and then just return the items you don’t like and your invoice at your expense and
we’ll return your new selected items with FREE
shipping via the post office!
You have 15 days from the date of your invoice to request a refund of your product(s). Please note that shipping and handling charges are not refundable. Please also note that if you received free shipping on your order and you return your item(s) for a refund that there will be a restocking fee of $5.99. Just contact us by email at refund@newyorkcellphone.com for approval and then just return the items you don’t like and your invoice at your expense and we’ll process your refund less any shipping or restocking fees once we receive it back! .
Enclose your original invoice with
items you are returning circled along with a detailed list of what you would
like us to exchange them for including the phone model that you need the item
for and cut this return label out to put on the outside of your return. You
must have the invoice number filled in properly in the spot below and circle either refund or exchange for us to
process this return.
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INVOICE ID #________________
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